Refund Policy

This Refund Policy applies to the one-time lifetime Killzone Pro purchase offered by IHD LLC under the Killzone FPV brand. The registered agent and legal-notices address is 6545 Market Ave. North, Suite 100, North Canton, OH 44721, United States. It is not legal advice. Nothing here limits a non-waivable consumer right or remedy.

1. Card and wallet purchases through Stripe Managed Payments

Card and wallet purchases are processed using Stripe Managed Payments and identified at checkout and on the receipt as “Sold through Link.” Sold through Link, LLC acts as the Merchant of Record. Link’s Consumer Terms, including the Sold Through Link Terms and Purchase Terms, and its Sold through Link refund policy govern the payment-side process, including statutory withdrawal rights and Link’s review of discretionary requests.

To request a refund or resolve a Stripe Managed Payments transaction issue, use the support link in your Link receipt or visit Link’s Sold through Link support. You can also email killzonefpv@pm.me for help with account access or Pro delivery. Killzone support cannot see your full card number and does not ask you to send it.

2. Direct Bitcoin and Monero payments

Direct Bitcoin and Monero payments are generally final and non-refundable to the fullest extent permitted by law. This includes buyer’s remorse, cryptocurrency price movement, sending on the wrong network, sending to the wrong destination, sending too little, sending after a quote expires, or another customer-controlled payment error.

We will review an exception when there is a verified duplicate or material overpayment, a payment that was accepted but did not deliver the purchased access because of a Killzone technical failure, or another circumstance where a refund or alternative remedy is required by applicable law. A review does not guarantee a refund. We may offer corrected access instead when that fully resolves a technical delivery problem.

Crypto refunds are not sent automatically back to an input address. If a refund is approved, we may require recent account verification, payment evidence, a fresh destination address, and confirmation that the destination is controlled by the account holder. Network fees, exchange-rate movement, and operational limitations may affect the amount or timing where permitted by law.

3. What to include in a request

Email killzonefpv@pm.me with the Killzone account email, approximate transaction date, payment rail, and the order or transaction reference shown by the provider. For a crypto issue, provide only the non-secret payment reference requested by support. Never send a password, one-time code, seed phrase, private key, wallet-RPC credential, API key, full card number, or other secret.

IHD LLC monitors this mailbox and handles requests on a best-effort basis. We do not promise a fixed response time. Payment, privacy, account-access, security, and abuse requests are triaged separately and may require verification before action.

4. Chargebacks and entitlement changes

Please contact Link transaction support or Killzone support before opening a payment dispute when possible so we can investigate quickly. A confirmed refund, chargeback, or payment reversal can remove the Pro entitlement tied to that payment, while another independently valid purchase remains separate. Suspected fraud or abuse may cause access to be suspended while the payment evidence is reviewed.

5. Updates and legal rights

We may update this policy when payment providers, products, or legal requirements change. The version in effect at the time of purchase applies to that purchase, subject to mandatory law and the payment provider’s controlling terms. Questions can be sent to killzonefpv@pm.me.